Frequently Asked Questions

We accept cash, bank transfers, and POS/card payments both online and in-spa.

Yes, a deposit may be required to secure certain appointments, especially for packages or mobile services.

All payments are final. We do not offer refunds for completed services or products. Please review our No Refund Policy for more details.

You can purchase online, in-store, or through WhatsApp. Gift cards can be customized and sent digitally or

Gift cards can be redeemed on any of our services, spa packages, or store products.

They are valid for 3 months from the date of purchase.

Unopened products in original condition may be returned within 7 days. Opened items, personal care, and intimate products are non-returnable.

Absolutely. Our intimacy items are packaged and delivered discreetly for your privacy.

Yes! You’re welcome to browse and shop our wellness and beauty products anytime during business hours.

Come as you are. We provide robes or wraps for relevant services to ensure your comfort and modesty.

Yes! We’re proudly unisex and also offer gentle spa experiences for kids.

You’re welcome to bring a guest if you’re both booked. For waiting guests, we recommend they relax in our lounge while you’re being pampered.