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At House of Ebony, your time and experience are important to us — and we extend the same courtesy to all our clients. To ensure smooth scheduling and respectful service flow, we kindly ask you to observe the following policy:

- Cancellations or rescheduling must be made at least 12 hours prior to your appointment time.

- Cancellations made less than 6 hours before your appointment may result in a forfeited deposit or a cancellation fee of ₦5,000.

- No-shows without notice will result in a 50–100% charge of the service booked.

- If you arrive more than 15 minutes late, we may need to shorten or reschedule your session to avoid disrupting other clients.

We understand that life happens — if you’re unable to make your appointment, please contact us as soon as possible. Thank you for your understanding and for respecting our time as much as we value yours.

At House of Ebony, all payments for services and bookings are final. We do not offer refunds for completed treatments, missed appointments, or late cancellations. In the event of a service issue, we are happy to offer a correction or adjustment at the discretion of management within 24 hours of the original appointment.

Please be sure to review your selections carefully before confirming your booking. If you need to reschedule, kindly give at least 12 hours’ notice to retain your deposit or prepaid session.

Your satisfaction is important to us, and we’re committed to ensuring you have the best possible experience every time you visit.

By using our website, booking an appointment, or purchasing a product, you agree to the following terms and conditions:

1. Booking & Appointments

All appointments must be booked in advance through our website, WhatsApp, phone, or in person.

A deposit may be required to secure your booking. Late arrivals of more than 15 minutes may result in a shortened session or rescheduling.

2. Cancellations & No-Shows

Clients must cancel or reschedule at least 12 hours in advance.

Cancellations made less than 6 hours before your appointment may result in a forfeited deposit or a cancellation fee.

No-shows will result in the full service amount being charged.

3. Payments

We accept cash, card payments, and online transfers.

All prices listed are in Nigerian Naira (₦) and are subject to change without notice.

Full payment is required before or at the time of service or product delivery.

4. No Refund Policy

All payments for services and products are final.

We do not offer refunds for completed services or opened products.

For any concerns about your service, please contact us within 24 hours, and we’ll do our best to resolve the issue.

5. Product Sales & Returns

Due to hygiene standards, we do not accept returns on opened products, intimate care items, or adult toys.

Eligible products may be returned within 7 days if unopened and in original condition.

Delivery charges are non-refundable.

6. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

They are valid for use on services and products for a period of 1month from the date of purchase.

7. Website Use

All content on this website is the property of House of Ebony and may not be copied, shared, or used without permission.

We reserve the right to update or change these terms at any time.

8. Privacy

We respect your privacy. All personal information collected is used solely to provide services and improve your experience.

We do not share your information with third parties without your consent. Please refer to our Privacy Policy for more details.

9. Disclaimer

While we take every precaution to ensure safety and satisfaction, House of Ebony is not liable for allergic reactions or outcomes resulting from undisclosed medical conditions, misuse of products, or failure to follow aftercare advice.

10. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. By using our services, you consent to these terms.